Support Pricing Plans
Upgrade Protection Plan
Our Upgrade Protection Plan (UPP) is priced as competitively as our
products, providing unbeatable value for your money. Prices are
based on the Suggested Retail Price (SRP) value of the installed
software.
With upgrades typically selling at 60%-70% of SRP, and released
about once a year**, it's easy to see that purchasing a Upgrade
Protection plan is the most cost-effective way for you to stay
current with our applications – even if you upgrade only every
two to three years.
Multiyear Discounts on Upgrade Protection and Priority
Software Support
Your can save even more by purchasing a discounted multiyear
Upgrade Protection plan and Priority Software Support. Multiyear
discounts on a Upgrade Protection plan and Priority Software Support
not only save you money up front; they also simplify budgeting and
protect you from any price increases that may take effect during the
subscription term.
|
Plan |
Discount |
| Three-year (renewal only) |
5% |
| Four-year |
10% |
| Five+ year |
20% |
Support À La Carte
Support à la carte gives your clients the flexibility to choose
the right service and support option.
|
À La Carte Option |
Plan Features |
Price |
|
Email |
Web |
Phone |
Forum |
Priority Software Support
for first product set |
 |
|
|
|
$1,500USD |
Priority Software Support
for second product set |
|
|
|
|
$1,200USD |
Priority Software Support
for third product set |
|
|
|
|
$900USD |
Priority Software Support
for fourth and subsequent product set |
|
|
|
|
$450USD |
| OnDemand 5-pack |
|
|
 |
|
$525 |
| OnDemand Single Issue |
|
|
|
|
$150 |
| Installation Assistance (per module) |
|
|
|
|
$250 |
| Developer (API) Support |
|
|
|
|
Details |
| Peer Support Forum |
|
|
|
|
Free |
|
Plan Features Descriptions |
| Email Support |
Email support requests made by
email. Responses typically within 4 business hours, but can
be as long as 2 business days. Support emails answered on a
first-in first-out basis. |
| Web-based Remote Support |
Remote web-based session
interactively with a technician. Scheduled in advanced via
email. |
| Phone Support |
3-hour
response times during normal business hours |
| Forum Support |
Access
Forum at http://forum.2point.com
(free web-based registration required) |
| Priority Support requires
active Upgrade Protection Plan |
24x7 Support Options
Support plans for 24x7 support are available.
Contact us about options that are available for you.
Consulting Options
If you do not have a 2Point Solution Provider to install your
product, you may want to have a 2Point engineer consult with your
organization on deployment plans and assist in the implementation.
Contact us about rates and options that are available for you.
Questions?
Have a Support pricing question not answered here? Please send an
e-mail message to the
Upgrade and Service Team.
* 20% of SRP when maintenance is purchased at the time of
purchase of new products or upgrades with minimum 2 year term. 25% of SRP when purchased
within 30 days and 30% of SRP when purchased within 60 days or early
renewal for just a single year. Other
term lengths subject to changes in pricing.
** We target a release of major 2Point Messenger Series modules
(FAXserve, VOICEserve, MOBILEserve) every 12 to 18 months.
|
