Customer Support Plans

Customer Support offerings include all of our flagship service and support options: software maintenance and upgrades, Knowledgebase access, world-class customer support, and more. Customer Support offers you a rich array of service and support options to allow you greater flexibility in your service choices. Protect your investment and ensure a consistent and reliable level of service and support with Customer Support.

Upgrade Protection Plan
Upgrade Protection is a reliable maintenance plan for businesses that want to keep their systems running on the latest software. The Upgrade Protection Plan is less expensive than purchasing version upgrades separately – a great low-cost alternative to meet your business needs.
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Customer Support
Our customer support options are for businesses that need the security of knowing that they've got customer support from an expert when their business partner may not be available.

Priority Software Support
Our flat-fee annual unlimited support service provides you with support when you need it, as often as you need it, without having to pay on a per-incident basis.  Priority Support covers return call phone support, email support, and remote web-based support. Requires a current subscription to Software Assurance.
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OnDemand
For support on an as-needed basis, OnDemand customer support is available either per issue or in a convenient pack of 5 issues. OnDemand support covers email support and remote web-based support. If you need return call phone support or extended support hours, please consider our Priority Support option and 24x7 support options. Each new purchase or upgrade comes with a single OnDemand support incident.
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Installation Assistance
2Point software solutions are typically installed and supported by 2Point Solution Providers.  If you have technical expertise in-house, you may not have a need for installation assistance.  You may also find the wizard-based installation to be easy and will have no need for support assistance during your deployment. If however you would like to schedule assistance from one of our qualified support techs to do a remote web-based installation for you, consider this option.
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Partner Support
Our partner support program is for those businesses that make a business out of selling or building software solutions that take advantage of 2Point software solutions. You may be the company 2Point users go to when they need additional licenses or customizations. Our support programs for our partners are designed to make you productive in selling, installing, and supporting these customers.

Reseller Support
2Point supports its customers by providing top notch reseller support. If you are an end-user, we recommend that if possible, you use one of our partners to install your 2Point software solution. 2Point partners get full access to our knowledgebase and unfettered access to our technical staff. Follow this next link if you are interested in more information about how to become a 2Point Solution provider and enjoying our reseller support options.
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Developer Support
2Point provides a full-featured faxing API for developers to use.  Using this API is free for anyone to use. Support in using this API is available to software engineers that need assistance in making use of the available programming interfaces. In addition, those in our developer partner program will have access to our engineers to make use of the database schema used by 2Point software solutions.
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Support Pricing
Review the pricing and requirements of each of our support and maintenance plans.

Sign up!
Ready to sign up? Just contact your 2Point Solution Provider for details. Or, if you don't have a 2Point Solution Provider, please contact us directly at +1 (209)  830-7268 and we’ll take care of you right away.