Technical Support Services
FAXserve 8 is now available.
Contact us today about upgrading.
Assistance By Phone, Email, and Web Forum
(options vary by service plan)
2Point offers various types and levels of support for all
Messenger Series products including FAXserve,
VOICEserve, and MOBILEserve.
End Users: You are required to have an End User
Client ID to receive support. Within 30 days of
date of purchase of new product or upgrade,
electronic support is available free
of charge via email and through advanced web
based scheduling for post-installation assistance
(product must be
activated/registered). It is
recommended that you have a support agreement in
place or use an authorized 2Point Solution
Provider of record to
assist with your installation. Extended
support options
including installation assistance, consulting,
and phone support are
otherwise available.
Resellers: You will need a
2Point reseller ID. 2Point resellers have
access to unlimited support. If you are a
reseller of 2Point products and need technical
support, please use your 2Point assigned
reseller ID when requesting support. If
you are not yet a 2Point authorized reseller,
contact
us for more information. Extended
support
options are available.
You can reach technical support at +1 (209)
830-7268 option 2. Calls are returned on a first
come, first serve basis. Please have your
End User or Reseller Client ID ready before
making a call.
Support Plans
Do not already have a required subscription
to a support plan?
Read more about
available options here and then contact us to
subscribe to a plan that best meets your needs.
Support Hours
Our support hours are
published here. E-mail Support Services
E-mail technical support is available by
completing our support form.
Click here to complete the form and e-mail
us your technical support requests. Please be
sure to completely describe your problem, any
incomplete information will delay our response.
Download 2.01.0216 Messenger Series Platform
Update (FAXserve 7.1)
If you are running version 2.0, and need the
2.01 update,
click
here to download. Please note that the
FAXserve 8 migration wizard requires that you
are currently running FAXserve 7.1 (Messenger
Series Platform version 2.01.0216). Patches
for all Messenger Series 2.01 products (such as
FAXserve 7) are available
here.
Upgrade Protection
Protect your product investment through our
Upgrade Protection Plan (UPP). For more
information,
click here.
User Community
Online forum support is peer supported and
frequented by our support staff. This site also
includes our frequently asked questions and
knowledgebase and is the best initial source for
support. This site is free for anyone, but site
registration and activation is required (via
email). You can access it here:
http://forum.2point.com
Return Policy
We warranty our product
media from physical
defects. Please read our
return and refund policy
on products sold.
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What's
New / What's Hot
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| FAXserve 8 is available. Why don't you
upgrade today?
When you upgrade, ask for upgrade
protection to ensure that you are never
out of date again. FAXserve for Windows is
part of the 2Point Messenger Series
suite of products. If you have not
already done so, consider purchasing
VOICEserve and MOBILEserve to further
enhance your FAXserve deployment.
With VOICEserve, your FAXserve
becomes a fax on demand system.
With MOBILEserve, get immediate
notification of your faxes via email,
mobile phone, or PDA.
The latest evaluation version is
always available
here. Evaluation version can
be used as a full product with a full
product license key code.
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