Technical Support Services
IMPORTANT NOTICE: With the introduction of FAXserve 8 for
Windows in May, 2005, support for FAXserve 6 for Windows
ended on June 30, 2005 unless you are already under an
active support contract. Contact us today about
upgrading.
Assistance By Phone, Email, and Web Forum
(options vary by service plan)
2Point offers various types and levels of support for all
Messenger Series products including FAXserve,
VOICEserve, and MOBILEserve.
End Users: You are required to have an End User
Client ID to receive support. Within 30 days of
date of purchase of new product or upgrade,
electronic support is available free
of charge via email and through advanced web
based scheduling for post-installation assistance
(product must be
activated/registered). It is
recommended that you have a support agreement in
place or use an authorized 2Point Solution
Provider of record to
assist with your installation. Extended
support options
including installation assistance, consulting,
and phone support are
otherwise available.
Resellers: You will need a
2Point reseller ID. 2Point resellers have
access to unlimited support. If you are a
reseller of 2Point products and need technical
support, please use your 2Point assigned
reseller ID when requesting support. If
you are not yet a 2Point authorized reseller,
contact
us for more information. Extended
support
options are available.
You can reach technical support at +1 (209)
830-7268 option 2. Calls are returned on a first
come, first serve basis. Please have your
End User or Reseller Client ID ready before
making a call.
Support Plans
Do not already have a required subscription
to a support plan?
Read more about
available options here and then contact us to
subscribe to a plan that best meets your needs.
Support Hours
Our support hours are
published here. E-mail Support Services
E-mail technical support is available by
completing our support form.
Click here to complete the form and e-mail
us your technical support requests. Please be
sure to completely describe your problem, any
incomplete information will delay our response.
Upgrade Protection
Protect your product investment through our
Upgrade Protection Plan (UPP). For more
information,
click here.
User Community
Log into our free news server for peer
support. Use your favorite news reader to
communicate with other users such as yourselves.
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What's
New / What's Hot
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| FAXserve 8 is available. Why don't you
upgrade today?
When you upgrade, ask for upgrade
protection to ensure that you are never
out of date again. The latest
evaluation version is always available
here. Evaluation version can
be used as a full product with a full
product license key code. |
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