Technical Support Services

Assistance By Phone, Email, and Web Forum
(options vary by service plan)

2Point offers various types and levels of support for all Messenger Series products including FAXserve, VOICEserve, and MOBILEserve. 

End Users: You are required to have an End User Client ID to receive support. Within 30 days of date of purchase of new product or upgrade, electronic support is available free of charge via email and through advanced web based scheduling for post-installation assistance (product must be activated/registered).  It is recommended that you have a support agreement in place or use an authorized 2Point Solution Provider of record to assist with your installation.  Extended support options including installation assistance, consulting, and phone support are otherwise available.

Resellers:  You will need a 2Point reseller ID.  2Point resellers have access to unlimited support.  If you are a reseller of 2Point products and need technical support, please use your 2Point assigned reseller ID when requesting support.  If you are not yet a 2Point authorized reseller, contact us for more information. Extended support options are available.

You can reach technical support at +1 (209) 830-7268 option 2.  Calls are returned on a first come, first serve basis.  Please have your End User or Reseller Client ID ready before making a call.

Support Plans

Do not already have a required subscription to a support plan?  Read more about available options here and then contact us to subscribe to a plan that best meets your needs.

Support Hours

Our support hours are published here.

E-mail Support Services

E-mail technical support is available by completing our support form. Click here to complete the form and e-mail us your technical support requests. Please be sure to completely describe your problem, any incomplete information will delay our response.  A client ID with appropriately applied support is required.

Certified Device Lists

Each product must use a hardware or software solution for communications. Click here to access 2Point's certified device lists.

Upgrade Protection

Protect your product investment through our Upgrade Protection Plan (UPP).  For more information, click here.

User Community

Online forum support is peer supported and frequented by our support staff. This site also includes our frequently asked questions and knowledgebase and is the best initial source for support. This site is free for anyone, but site registration and activation is required (via email). You can access it here: http://forum.2point.com