Product Return and Refund Policy

Most 2Point Communication software products are available via download and are fully functional, try-before-you-buy solutions. We provide a free 30 day trial version of our software for your convenience to fully evaluate our products. If you purchase one of our products, after your credit card or check is approved, an email will be sent to you with the license key code to unlock the software. Once this information is emailed to you, there will be no refunds given. We have this policy since it would be impossible for you to return your registered version of our software. With a traditional retail purchase, you are able to return a physical product.

During your trial period, our support staff is available to assist in installation and configuration via email, and if necessary, limited telephone support is offered (in addition to our variety of online support options). We strongly recommend that all users download, install, and test the fully functional trial versions prior to making a purchase.

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, a Certificate of Destruction on company letterhead will be required to process the refund. 

Defective Media Warranty - How to Replace

• Contact support at (support@2point.com) and report defective media within 90 days of receipt of product.  Provide shipping information and dated invoice/receipt.
• 2Point will issue you a return material authorization number upon verification of warranty status.
• Allow 2-4 weeks for replacement media to arrive at your location.

Refunds

2Point Communications, Inc. will refund electronic software or maintenance purchases in accordance with the following:

• No free demonstration of the software was available at the time of your purchase (products which offer free demonstration versions are not refundable).
• You contact us via email (support@2point.com) within 30 days of your purchase to report a problem with the software behaving contrary to how advertised or documented.
• Features or functions not functioning are not resolved by 2Point Communications within 90 days of being notified of problem.
• You can provide us with identifiable information from your order (including, but not limited to: order number and last 4 digits of credit card number used for purchase).
• Refunds are made only to the credit card which was used for the purchase.
• A processing fee of 3% and a restocking fee of 30% if a license key were previously distributed for software products.
• A processing fee of 3% and a 30% fee for early termination or cancellation of newly subscribed maintenance when software purchase is also refunded (meets refund policy). Maintenance renewal purchases are not refundable.
• You destroy all copies of the software upon refund. Certificate of Destruction required.
• The refund should appear on your credit card statement within 2 billing cycles.
• If a refund is granted, your right to use, sell, or distribute 2Point software with the product will cease, but the terms and conditions of the license intended to survive the termination will remain in effect.

Due to the nature of software sales, these policies are strictly enforced.